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Email Reminders Add-on allows you to Send Automated Emails to members when certain events are about to, or have already happened (e.g. Subscription Expires, Last Login, Subscription Activation).
This is one of the most efficient ways to increase signup rates and improve member retention for your membership site.
Install the Email Reminders Add-on
Email Reminders is a Basic add-on, available with a Paid Member Subscriptions Basic or Pro license only.
After purchasing a premium version of Paid Member Subscriptions, you can check the following guide on how to install Paid Member Subscriptions.
Email Reminders Add-on Settings
After you activate the Email Reminders Add-on go to Paid Member Subscriptions -> Email Reminders -> Add New to add your first Email Reminder.
After you click on the “Add New” button you will be able to setup your first Email Reminder.
Inside you can setup the Email Reminder Title and the Email Reminder Details:
- Send Reminder To – Select whether you want it to be a member or an admin reminder
- Trigger Event – Enter the trigger event for the Email Reminder
- Email Subject – The Email Reminder Subject. You can use the Available Tags
- Email Content – Enter the Email Reminder Content. You can use the Available Tags
- From Name and From Email – You can set the From Name and From Email in under General Email Options
- Subscription(s) – Select the Subscription(s) to which this Email Reminder should be sent to
- Status – Select the Email Reminder Status to Active or Inactive
Send Reminder To
Here you can decide if you want the email sent to members or to administrators.
Trigger Event
Inside the Trigger Event we can setup the Time when the Event should be triggered (Hours, Days, Weeks, Months) and the Event Type. The Email Reminders can be scheduled to be automatically sent using a trigger event:
- after Member Sings Up (subscription active) – Can be used for Up-Selling, highlighting Premium Content
- after Member Abandons Signup (subscription pending) – Very efficient in increasing member signup rate
- before Subscription Expires – Used for Subscriptions which don’t Renew Automatically
- after Subscription Expires – Used for notifying the user about the new content that he is missing
- before Subscription Renews Automatically – To let the user know before he’s billed again
- since last login – Can be used to increase user engagement and retention
Email Subject
Here we setup the Email Subject of our Email Reminder. We can use the Available Tags.
Email Content
Here we setup the Email Content of our Email Reminder. We can use the Available Tags.
Below is an example of how the Email Content could look like:
Hey {{display_name}},I’ve noticed in our system that you have taken the steps to sign up for the {{subscription_name}} Subscription Plan, but didn’t complete the process.
Is there anything I can help you with regarding this?
I’m available for any questions regarding our Membership Plans.
Thank you for your time.
John Doe – {{site_name}}
{{site_url}}
From Name and From Email
You can set the From Name and From Email in Paid Member Subscriptions -> Settings -> E-Mails.
Subscription(s)
After composing the Email Content you’ll be able to filter which members receive this Email Reminder based on their Subscription Plan. You can send the Email Reminder to all members by selecting the “All Subscriptions” option.
All the Subscription Plans created in Paid Member Subscriptions -> Subscription Plans will be displayed here.
In our case the “1 Hour after Member Abandons Signup (Subscription Pending)” Email Reminder will be sent to all the users that subscribed to our Subscription Plans but didn’t complete the payment.
Extra Email Tags
The add-on also enables the use of extra tags that output information about the user or about the subscription. These tags can be used for default emails such as the Activate Subscription Email (PMS -> Settings -> Emails) or for the custom Email Reminders that you can define.
Inside the Email Subject and the Email Content we can use the following tags:
- {{display_name}}
- {{subscription_name}}
- {{subscription_status}}
- {{subscription_start_date}}
- {{subscription_expiration_date}}
- {{subscription_price}}
- {{subscription_duration}}
- {{username}}
- {{site_name}}
- {{site_url}}
Managing Email Reminders
Once you’ve created at least one Email Reminder you can review it from the Email Reminders screen. From there you can view, edit, or delete any of the existing Email Reminders and also change their status into Active/Inactive. Only “Active” Email Reminders will be sent when the trigger event is met.
Email Reminders Errors
Emails are not sent
All emails are mananged by your server. If you encounter issues with this and the emails are not sent, you should contact your hosting and bring the problem to their attention.
There’s also the possibility to configure a plugin which can overwrite the SMTP settings coming from your hosting provider. Such a plugin is Post SMTP Mailer/Email Log, this can be used for free and it lets you route the emails through Gmails SMTP server, as an example.
Check their FAQ and documentation for further instructions.
Paid Member Subscriptions Pro
Accept (recurring) payments, create subscription plans and restrict content on your website. Easily setup a WordPress membership site using Paid Member Subscriptions.
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